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Saturday Service Desk

Klasse 5–6 · 5 Teile · 17 Audios · Hörzeit 3:00

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Teil 1 · Chat

Help as a need appears

4 Audios · Dauer 0:41 · Gruppe „Saturday Service Desk“

Transkript Teil 1
Uhr	Person	Text	Dauer
15:00	Alex	Hello Jo. Our Saturday service desk is open for an invented community open day. We help visitors understand room signs and activity information.	0:12
15:01	Jo	Hi Alex. A visitor cannot read the small map. I'll hold the larger map for them. We can respond to each need.	0:10
15:02	Alex	Another visitor asks where the drawing room is. I'll explain the route. We are offering help now, not describing our weekend plans.	0:10
15:03	Jo	The children can listen for who offers which help. Each offer answers a need that comes up in our service desk story.	0:10

Teil 2 · Chat

Three requests at the desk

4 Audios · Dauer 0:41 · Gruppe „Saturday Service Desk“

Transkript Teil 2
Uhr	Person	Text	Dauer
15:05	Alex	First, a visitor asks for a map. I'll give them the large map. The map shows the drawing room beside the entrance.	0:10
15:06	Jo	Next, another visitor asks about the leaflet. I'll read the first line aloud. The quiet activity begins at two in the library.	0:11
15:07	Alex	Finally, a visitor asks where to collect a leaflet. I'll point to the desk. The leaflets are on our desk today.	0:09
15:08	Jo	We are helping at the open day on Saturday. The drawing room and library are different rooms. Listen to each visitor's question carefully.	0:11

Teil 3 · Chat

Another leaflet point

4 Audios · Dauer 0:41 · Gruppe „Saturday Service Desk“

Transkript Teil 3
Uhr	Person	Text	Dauer
15:10	Alex	Our desk is too crowded with the large maps. We need another place for the leaflet pile so visitors can see both clearly.	0:10
15:11	Jo	Put the leaflets on the shelf instead of the desk. Only the leaflet collection point changes. The maps remain on our desk.	0:11
15:12	Alex	The open day is still Saturday. The quiet activity still begins at two in the library. None of the room names changes.	0:10
15:13	Jo	A visitor is asking for a leaflet now. I'll show them the shelf. Please explain the new collection point before giving further directions.	0:10

Teil 4 · Chat

Match an offer to a need

4 Audios · Dauer 0:39 · Gruppe „Saturday Service Desk“

Transkript Teil 4
Uhr	Person	Text	Dauer
15:15	Alex	I can put the visitor's request beside my offer card. Children can check whether the proposed help answers that particular question.	0:09
15:16	Jo	I can repeat the name of the object before helping. A partner can hear whether I am offering a map or a leaflet.	0:10
15:17	Alex	I'll help is a response to the visitor in front of me. The offer makes sense because we have heard their need.	0:10
15:18	Jo	Exactly. We match the offer to the request. Giving any information is not enough if it does not answer the visitor's actual question.	0:10

Teil 5 · Exit-Ticket

A new message · exit ticket

1 Audio · Dauer 0:17

Transkript Teil 5
Uhr	Person	Text	Dauer
	Jo	Here is another service desk request. A visitor needs a large map. Jo says, I'll bring one for you. The maps are in a green box. The desk closes at four. Alex offers to explain the room signs.	0:17

Personen und Stimmen

Person	Akzent	Rolle
Alex	britisch	Fictional adult activity leader; adult library voice
Jo	britisch	Fictional adult activity leader; adult library voice

Die Personen sind fiktiv, die Hörtexte verwenden KI-Stimmen. Die Sprechfiguren sind erwachsene Begleitpersonen mit KI-Erwachsenenstimmen.